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End User Agreement

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  1. INTRODUCTION​​

    1. By downloading, installing, or using BPro’s App, you agree to be bound by the terms of this EUA. If you do not agree to this EUA, do not use the BPro’s App and delete it. You agree that installation or use of BPro’s App signifies that you have read, understood, and agree to be bound by this EUA.

    2. For the avoidance of doubt, any Service, subscription plan and/or package accessed through BPro’s App, or otherwise, is also subject to the User Terms. Further, BPro may add additional terms that may apply to specific features, Service, subscription plan and/or package. Further, BPro’s App is provided to you under this EUA solely for your private, non-commercial use. Use of BPro’s App or any Service, subscription plan and/or package within an organization requires a commercial agreement for the applicable Service, subscription plan and/or package. 

    3. The User Terms shall constitute the entire agreement between you and BPro concerning use of BPro APP, the Account, the Services, the Content and any subscription plan and/or package you have thereon, as may be modified from time to time. If any provision of this EUA is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this EUA, which shall remain in full force and effect. By using BPro’s App, the Content, the Services and/or any subscription plan and/or package made available on BPro’s App, you are acknowledging that you are 18 years or have reached the age of majority in the jurisdiction in which you reside.

  2. You acknowledge and agree that the availability of BPro’s application (“BPro’s App”) is independent upon the third-party app store from which you download the said App, whether for Android, iOS or other mobile BPro’s App (“App Store”). Accordingly, you acknowledge that the User Terms are between you and BPro, and not with the relevant App Store. Each App Store may have its own terms and conditions to which you must agree before downloading BPro’s App from it, and the limited rights that BPro grants you to use BPro’s App are conditioned upon your compliance with all terms and conditions of such App Store.

  3. This End User Agreement ("EUA"), together with the Terms of Use (“Terms”) and Privacy Policy (collectively “User Terms“) set forth the terms and conditions applicable governing your access to and use of the BPro’s App, all features, functionalities, Content and/or our Services made available to you through such BPro’s App by BPro, is a binding legal agreement between you, as an individual or entity, and BPro. Therefore, please read these terms carefully. 

  4. DEFINITIONS AND INTERPRETATION

    1. Unless otherwise defined herein, all capitalized terms shall have the same meaning given to it under the Terms.

    2. In the event of any conflict or inconsistency between the terms and conditions hereof and any terms or conditions set forth in the Terms, the terms and conditions set forth in the Terms shall prevail to the extent that such conflict or inconsistency is cleared.

  5. ACCESS TO BPro’s App

    1. The BPro’s App, the Services and Content are intended for use by adults who are: (i) 18 years of age or have reached the age of majority in the jurisdiction in which you reside; and (ii) permitted to use the BPro’s App, the Service and Content under any applicable law. If you are below 18 years of age, you shall not register as a User of the BPro’s App and shall not transact on or use the BPro’s App, the Services or the Content, unless, you use the same strictly under the supervision of a parent or legal guardian who agrees to be bound by this EUA and you are responsible for ensuring such use to be permitted under the UAE applicable law and any other applicable law. 

    2. By using or attempting to use the BPro’s App, you are representing to BPro that you meet the eligibility requirements under Clause ‎3.1 and you have the legal capacity to enter into and be bound by this EUA. You are solely responsible for any changes incurred in obtaining access to the BPro’s App, including without limitation, charges from your internet service provider and/or wireless carrier. While you may be able to purchase any of the Services through the BPro’s App, which is currently provided for free by BPro, the latter reserves the right to change for accessing the BPro’s App itself at any time, without prior notice or liability to you. 

  6. AVAILABILITY

    1. BPro has no obligation to maintain the BPro’s App, in whole or in part, nor does it have any obligation to provide you with any related maintenance or support services. BPro reserves the right to render the BPro’s App, in whole or in part, temporarily or permanently unavailable or to otherwise terminate, suspend access to, replace, or modify the BPro’s App or any portion thereof, at any time and for any or no reason, without prior notice or liability to you. Any Content or other information made available on or through the BPro’s App is also subject to change at any time and without prior notice or liability to you.

  7. YOUR ACCOUNT

    1. Subject to Clause 3 of the Terms, to utilize any of the Services available on the BPro’s App, you are required to register yourself on the BPro’s App by creating your personal account secured by a strong password (“Account”). Once you register your Account, you consent to providing us with your Personal Data. 

  8. USING THE BPRO’S APP

    1. Subject to your compliance with the User Terms, BPro gives you the limited, non-exclusive, non-refundable, and revocable license to access and use the BPro’s App solely for your personal and non-commercial use. Your rights under the User Terms automatically terminate without notice and without refund of any fees if you fail to comply with the terms thereof. We may restrict, suspend, or terminate your use of the BPro’s App at our discretion without notice at any time, including if we determine that your use violates the User Terms, is improper, or otherwise involves fraud or misuse of the BPro’s App or harms our interests or those of another User of the BPro’s App. Our failure to maintain or enforce your strict compliance with the User Terms shall not constitute a waiver of any of our rights. 

  9. INTELLECTUAL PROPERTY

    1. Subject to Clause 10 of the Terms, access to the BPro’s App does not confer and shall not be considered as conferring upon anyone any license under any of our or any third party’s Intellectual Property Rights. Any use of the BPro’s App or its contents, including copying or storing it or them in whole or in part, other than for identifying the Services as belonging to BPro or its service providers is prohibited without our express written permission.

  10. RESTRICTIONS AND PROHIBITED CONDUCT

    1. You understand and agree that you shall only use the BPro’s App in a manner that complies with all applicable laws in the jurisdictions in which you use the BPro’s App. Your use shall be in accordance with applicable restrictions concerning privacy and intellectual property rights. For clarity, by using the BPro’s App, you agree not to: 

  1. harass, threaten or defraud any User;

  2. make unsolicited offers, advertisements, proposals to any User; 

  3. impersonate another person or access another User’s account fraudulently; 

  4. create derivative works based on the BPro’s App;

  5. use the BPro’s for any purpose other than as described herein;

  6. sell, assign, license, disclose, distribute or otherwise transfer or make available the BPro’s App or any copies of the BPro’s App in any form to any third parties;

  7. alter, translate, decompile, reverse assemble or reverse engineer the BPro’s App, or attempt to do any of the foregoing, except to the extent this prohibition is not permitted under an applicable law; or

  8. remove or alter any proprietary notices or marks on the BPro’s App.

  1. SERVICES AND PACKAGES

    1. Subscription Packages

  1. You are signing up for a subscription-based service that will automatically renew on a monthly basis until you cancel your subscription in accordance with the cancelation policy below. 

  2. We may add, change or alter subscription packages from time to time and if you are impacted by any of these changes you will be notified at your registered email address. 

  3. The initial payment will be collected on the day of your subscription and then will automatically renew in 30-day intervals thereafter on a recurring basis. By completing the initial payment, you are consenting and authorizing BPro to automatically collect this amount on a recurring monthly basis via their third-party payment gateway, and your credit/debit card details will be stored with them and you can review their privacy policy for more information. 

  1. Additional Terms  

  1.   You may only have one (1) active subscription per Account. 

  2. Subscriptions cannot be shared, transferred or sold for cash for any reason. 

  3. BPro reserves the right to pause or cancel your subscription at any time for any reason it deems appropriate without prior notice to you. 

  4. There is strictly no refund allowed for subscription. However, should you opt to cancel your subscription then you can review our cancelation policy. 

  5. You can review your packages details and expiry date on iOS Apple Store at any time. 

  6. When subscribing in a package, you can select from three main packages which are (i) Free Package; (ii) Silver Package; and (iii) Gold Package. You can know further details of each of the foregoing packages on BPro’s App. 

  7. You may have multiple flexible packages per Account. 

  1. PAYMENT & CANCELATION

    1. You shall provide us with a current, valid, accepted method of payment. 

    2. BPro reserves the right to discontinue any of its payment methods at any time without prior notice to the Users. 

    3. We accept payments through the following methods: Online, MasterCard or Visa via your credit/debit card. 

    4. You shall retain a copy of the transaction you made for the record.

    5. With respect to the delivery of the Service and/or the relevant package you subscribed to, once the payment is made, a confirmation notice will be sent to you at your registered email within 24 hours of receipt of the payment. 

    6. All Services and/or packages subscribed in on the BPro’s App are non-transferable and limited to your use. 

    7. All sales and/or subscriptions are final, payments are non-refundable and there is no refund. 

    8. No Refund shall be given in respect of any unused or expired Service and/or package which shall also not be carried over. 

    9. Once you have selected the Service and/or the package you opt to subscribe to, the total price will include VAT, where applicable. By placing an order, you authorize us or our third-party payment processor to process your credit/debit card details for the total price as amounted in AED. 

    10. You can cancel your subscription to any paid package on the expiration day of your subscription, and BPro may send you notice of cancelation of your subscription at your registered email on BPro’s App.

  2. LIABILITY 

    1. To the extent permitted by applicable law, We, including BPro Partners, shall not be liable, and you agree not to hold us and/or BPro Partners liable for any damages or losses resulting directly or indirectly from: 

  1. providing the Services late, whether wholly or partially, if such delay is caused by you not giving us the information we need within a reasonable time of us asking for it or making the relevant payment as required; 

  2. reliance by you on the Content or other information provided on the BPro’s App with respect to the Service in which you subscribe. 

  3. your use of or your inability to use the Services or the Content; 

  4. delays or disruptions to our BPro’s App or the Services; 

  5. viruses or other malicious software obtained from the use of the BPro’s App;

  6. damage to your hardware device from the use of the BPro’s App, the Service or the Content; or 

  7. your loss of or inability to do business or similar as due to our inability to deliver the Services to you. 

  1. If the items listed under Clause ‎11.1 are held to be unenforceable or inapplicable for any reason, then the total liability, including legal fees, applicable to us and BPro Partners, to you, whether based on an action or claim in contract, negligence or breach of statutory duty or otherwise, arising out of our in relation to this EUA shall be limited to the price of the package to which you subscribed.

  1. DISCLAIMER AND LIMIATIONS

    1. BPRO IS NOT A HEALTH CARE, MEDICAL, NUTRITION, OR LEGAL PROVIDER. THE BPRO’S APP, THE CONTENT AND/OR THE SERVICES MADE AVAILABLE THEREON, INCLUDING WITHOUT LIMITATION TO, ANY ADVICE, INFORMATION, WORKOUTS, EXERCISES, REGIMENS, NUTRITIONAL PLANS, RECIPES OR OTHER MATERIALS (COLLECTIVELY, THE “FITNESS FEATURES”) ARE PROVIDED FOR GENERAL INFORMATION PURPOSES ONLY, AND DO NOT CONSTITUTE MEDICAL ADVICE. WITHOUT LIMITING ANYTHING HEREIN, BPRO HEREBY DISCLAIMS ALL WARRANTIES WHETHER STATUTORY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PURPOSE, RELATED TO ANY OF THE FITNESS FEATURES OR OTHER SERVICES OFFERED VIA THE BPRO’S APP. FOR THE AVOIDANCE OF DOUBT, THE FITNESS FEATURES ARE NOT INTENDED TO BE RELIED UPON FOR DETERMINING THE STATE OF YOUR HEALTH OR IN THE DIAGNOSIS OF ANY MEDICAL CONDITIONS AND ARE NOT, AND SHALL NOT BE USED AS A SUBSTITUTE FOR A PROFESSIONAL MEDICAL EVALUATION. YOU HEREBY AGREE THAT USING THE FITNESS FEATURES ON THE BPRO’S APP IS AT YOUR OWN RISK. WE ADVISE YOU TO SEE YOUR PHYSICIAN ON A REGULAR BASIS AND TO SEEK THEIR ADVICE PRIOR TO ENGAGING IN, USING THE FITNESS FEATURES AND/OR IF YOU HAVE AND QUESTIONS OR CONCERNS REGARDING YOUR HEALTH AND FITNESS REGIMEN OR FOR THE DIAGNOSIS OF SPECIFIC MEDICAL CONDITIONS. 

    2. BPRO IS NOT LIABLE OR RESPONSIBLE FOR ANY CONSEQUENCES OF YOU HAVING READ, USED OR RELIED UPON ANY FITNESS FEATURES. BY USING ANY FITNESS FEATURE, YOU ACKNOWLEDGE AND UNDERSTAND THAT IT MAY INVOLVE OR PROVIDE INFORMATION REGARDING STRENGTH, FLEXIBILITY, AEROBIC, CARDIO, MEDIATION, REGENERATION OR OTHER EXERCISES, ALL OF WHICH CAN BE POTENTIALLY HAZARDOUS ACTIVITIES. YOU SHOULD CONSULT WITH YOUR DOCTOR PRIOR TO USING ANY FITNESS FEATURE. IF YOU CHOOSE TO USE ANY FITNESS FEATURES, YOU SHALL BE IN GOOD HEALTH AND HAVE NO DISABILITY, IMPAIRMENT, INJURY, DISEASE OR AILMENT PREVENTING YOU FROM ENGAGING IN ACTIVE OR PASSIVE EXERCISE WHICH COULD CAUSE INCREASED RISK OR INJURY OR ADVERSE HEALTH CONSEQUENCES AS A RESULT OF USING SUCH FITNESS FEATURES, AND YOU HEREBY ASSUME AND TAKE COMPLETE RESPONSIBILITY OF ALL SUCH ASSOCIATED RISKS.

    3. IF YOU EXPERIENCE ANY PAIN, DIFFICULTY, DIZZINESS, ILLNESS, OR DISCOMFORT, WITH ANY FITNESS FEATURE, YOU SHALL STOP AND CONSULT YOUR PHYSICIAN OR SEEK EMERGENCY MEDICAL ATTENTION IMMEDIATELY.

    4. WE SHALL NOT EXCLUDE OR LIMIT IN ANY WAY OUR LIABILITY TO YOU WHERE IT WOULD BE UNLAWFUL TO DO SO. THIS INCLUDES LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR THE NEGLIGENCE OF OUR EMPLOYEES AND FOR FRAUD OR FRAUDULENT MISREPRESENTATION.

    5. TO THE EXTENT PERMITTED BY LAW, BPRO MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE FITNESS FEATURES AND SHALL NOT BE RESPONSIBLE FOR YOUR USE OF OR RELIANCE ON ANY SUCH FITNESS FEATURES. YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOUR DECISION TO RELY ON AND/OR USE ANY FITNESS FEATURE IS AT YOUR SOLE RISK, AND BPRO SHALL NOT BE LIABLE FOR ANY CLAIM, LOSS OR DAMAGE, INCLUDING, PERSONAL INJURY AND DEATH, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR RELIANCE ON OR USE OF ANY FITNESS FEATURE AND/OR IN ANY WAY CONNECTED TO THE USAGE OF THE FITNESS FEATURES AVAILABLE TO YOU ON THE BPRO’S APP. 

    6. YOU AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAWS, YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY PROBLEMS OR DISSATISFACTION WITH THE BPRO’S APP IS TO STOP USING AND, WHERE APPLICABLE, UNINSTALL THE SAME OR THE RELEVANT APPLICATION. EVERY EFFORT IS MADE TO ENSURE THAT THE BPRO’S APP IS ACCURATE AND COMPLETE. THE BPRO’S APP PROVIDED “AS IS” ONLY, WITHOUT WARRANTIES OF ANY KIND EITHER EXPLICIT OR IMPLIED.

    7. BPRO SHALL IN NO WAY WARRANT THAT THE FUNCTIONS CONTAINED IN OR ACCESS TO THE BPRO’S APP WILL BE TIMELY, UNINTERRUPTED OR ERROR FREE OF THAT DEFECTS WILL BE CORRECTED OR THAT THE DOWNLOAD, INSTALLATION OR USE OF THE RELEVANT APPLICATION OR WEBSITE IS VIRUS FREE OR FREE OF OTHER HARMFUL COMPONENTS. YOU ARE RESPONSIBLE FOR USING YOUR OWN VIRUS PROTECTION SOFTWARE. BPRO PARTIES (AS DEFINED IN CLAUSE ‎12.8) SHALL NOT WARRANT OR MAKE ANY REPRESENTATIONS OR GUARANTEES REGARDING THE USE OR THE RESULTS OF THE USE OF THE BPRO’S APP OR THE FITNESS FEATURES IN TERMS OF THEIR ACCURACY, RELIABILITY OR OTHERWISE. 

    8. TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT BPRO, ITS PARENT COMPANIES, SUBSIDIARIES OR OTHER AFFILIATES, OR ANY OF ITS OR THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, SERVICE PROVIDERS, AGENTS, SUCCESSORS AND ASSIGNS (COLLECTIVELY, THE “BPRO PARTIES”) BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION TO LOSS OF USE, LOST DATA, LIST BUSINESS OR LOSS OF PROFIT, ARISING OUT OF OR IN CONNECTION WITH THE FITNESS FEATURES AND/OR THIS EUA. IN THE EVENT THAT BPRO IS HELD LIABLE FOR DAMAGES, BY A COURT OF COMPETENT JURISDICTION, DESPITE THE FOREGOING PROVISION, YOU HEREBY AGREE THAT BPRO’S AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CASES OF ACTION IN RELATION TO ANY FITNESS FEATURE PROVIDED BY BPRO UNDER THIS EUA SHALL NOT EXCEED THE PRICE OF THE SUBSCRIBED PLAN/PACKAGE GIVING RISE TO SUCH CLAIM. 

    9. IN NO EVENT BPRO SHALL BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES THAT RESULT FROM THE DIGITAL PROPERTIES OR YOUR USE OF OR INABILITY TO USE THE DIGITAL PROPERTIES OR ANY OTHER WEBSITE OR DEVICE, EVEN IF BPRO SHOULD HAVE FORESEEN THE POSSIBILITY OF SUCH DAMAGES. 

  2. INDEMNIFICATION

    1. You agree to defend, indemnify and hold BPro harmless from and against any claims, liabilities, losses, damages, costs and expenses (including without limitation reasonable attorney’s fees), arising out of or in connection with: (1) your failure to comply with this EUA or with any applicable law, rule or regulation; (2) your infringement, misappropriation or violation of the BPro’s App, the Content, the Services or of any third party’s intellectual property rights; or (3) any activity occurring by or through your account, whether takes by you or another person accessing or using your account, with or without authorization. BPro will use reasonable efforts to notify you of any claim, action or proceeding subject to the foregoing paragraph once it becomes aware of it, but any failure to provide you with notice shall not limit your indemnification obligations. 

  3. CONTACT US

    1. The BPro’s App is operated by BPro, if you have any concerns about your Personal Data on the BPro’s App, opinions, comments, feedback, messages or contact relating to the BPro’s App, please contact us at [insert] with a thorough description, and we will try to address/resolve it.

  4. TERMINATION

    1. Subject to Clauses 16 and 17 of the Terms, your account may be terminated by ceasing to access and use the BPro’s App and, where applicable, uninstalling the application. Please understand, however, if you subsequently decide to resume accessing and using any o, you will again be bound by the then-current agreement.



 

  1. GENERAL TERMS

    1. Severability: If any provision of this EUA is found to be invalid, illegal or unenforceable at any point, the invalid, illegal or unenforceable provisions will be severed and the remaining provisions and obligations shall remain valid and enforceable.

    2. No Waiver: Any failure by us to enforce and exercise any right, power or privilege under this EUA will not be construed as a waiver of any subsequent or further exercise of that right, power or privilege or the exercise of any other right, power or privilege.

    3. Assignment and third-party rights: You may not assign or sub-contract any of your rights or obligations under this EUA to any third party unless we agree in writing. We may assign, transfer or sub-contract any of our rights or obligations under this EUA to any third party at our discretion.

    4. Amendments: Any subsequent changes, additions or otherwise modifications of any provision of this EUA shall be made at any time without prior notice to you.

    5. Relationship: None of the provisions in this EUA shall be construed to constitute any User to be the agent, partner, distributor, legal representative, or employee of BPro for any purpose whatsoever and vice versa. Neither User nor BPro shall have the power or authority to bind the other except as specifically set out in this EUA.

  2. GOVERNING LAW AND DISPUTE RESOLUTION  

    1. This EUA shall be governed and construed in accordance with the Laws and Regulations of the United Arab Emirates. 

    2. If you have a dispute or concern with BPro, please contact us at contact@bpro.app. We shall endeavor to resolve all disputes or differences in relation to this EUA informally and amicably. Any dispute regarding this EUA which have not been resolved amicably shall be subject to the exclusive jurisdiction of the Dubai International Financial Center Small Claims Tribunal (“DIFC SCT”), and the DIFC Courts in case the claim exceeds the DIFC SCT’s maximum claim threshold.

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Version Francaise

Last updated: 07/09/2023

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OVERVIEW

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BPRO is strongly committed to providing the highest level of protection regarding the processing of customer’s Personal Data under the legal jurisdiction of the United Arab Emirates (“UAE”) Law. BPRO respects the privacy of all persons using our websites and mobile applications (the “Platform") and the protection of any personally identifiable information which we may collect on our Websites/Apps and/or use as part of our data collection process and/ or which you may choose to share with us on our Platform or via telephone, email or otherwise (“Personal Data” or “Information”). Such Information will be collected and/or used in accordance with the terms and conditions of this Privacy Policy.

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If you do not accept and agree with our privacy policy, then we request that you do not access the Platform any further. If you proceed to access the Platform and provide any information without acknowledging this policy, you would do so at your own risk and liability. Non-acceptance of this privacy policy shall limit your access of the Platform and any of the services offered by BPRO. BPRO retains the right to change the terms of this privacy policy at any point in time even after your acceptance of the same, to which you provide your consent and affirm that your approval is not required for such modification. 

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This Privacy Policy describes what personal information we collect, how we use this information, how this information may be shared, and what choices and rights you have with respect to this information. Access and use of our Platform is subject to this Privacy Policy, the Terms and Conditions, and any other BPRO policies. By providing us with your information you expressly consent to us processing your personal information in accordance with the terms of the Privacy Policy.

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The terms “we,” “us,” “our” or “BPRO” refer to B PRO DMCC. By “you,” we are referring to visitors and users of any part of our Platform.

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If you have any questions regarding this Privacy Policy, or the protection of your personal data, and/or the Privacy Policy as a whole, please contact us at the following: contact@bpro.app

 

1. COLLECTION OF INFORMATION

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We collect personal information and information associated with your device that you provide us, or from third parties with your consent, and automatically when you use our Platform. We collect the Information through online forms and/or using cookies and similar technologies according to our Cookie Policy set out below, through your access of the Platform or your entry of data on the website or application of BPRO at any point in time during the navigation of the Platform. We may also collect general, aggregated, demographic and non-personal Information as well as any other Information we consider necessary to enhance your experience on the Platform.

Any information that has been voluntarily disclosed by you to an Employee within the context of a professional scenario shall be taken as explicit consent to process such information.

 

BPRO provides experiences on social media platforms that enable online sharing and collaboration among users who have registered to use them. We may collect information you provide by interacting with us via social media, such as photographs, opinions, or social media account ID. Any content you post, such as pictures, information, opinions, or any personal information that you make available to other participants on these social platforms is also subject to the terms of use and privacy policies of those platforms. Please refer to them to better understand your rights and obligations with regard to such content.

 

What Data do we collect?

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We collect and hold information that is relevant to the context of our business transactions with users. We collect Personal Data which is provided by you, however we may process such information from different sources such as your bank, third parties, publicly available information. 

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The Personal Data that BPRO processes includes your account and profile information, content you submit or post to our Platform, your purchase information, your communications, and information you provide to us as part of surveys and contests in addition but not limited to the below:

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Account and Profile Information. When you create an account on our Platform, we collect information you provide us by filling in forms at the time of registration and thereafter, such as your name, email address, interests, health & fitness details, gender, age, mailing address, nationality, identification documentation, country, phone number, user name and password, profile information and information provided in responses to questions, surveys and questionnaires generated or sent through the Platform. Additional information may be collected at a later stage or point of your use of the Platform. If you are a service provider, you must also provide us information related to your business, including but not limited to a business description, relevant experience and areas served, qualifications in the form of university diplomas, resume, profile. The details requested as part of the account creation process may differ from time to time. 

Content You Submit. We collect information and content that you submit, post to, or create in our Platform, including your photos, videos, comments, reviews, searches, and as a professional, other types of content provided for in our BPRO management tools.

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Purchases. If you purchase a subscription within our Platform, we collect certain information in order to complete your purchases, such as your phone number, and address. Additionally, we collect data deriving from your usage of our Platform (including electronic communications), payment transaction data, bank account details, language setting of your device, consent to and recognition of the terms of use and acknowledgement of the Privacy Policy, status of the user account, default app tracking setting (depending on the country selection).

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Communications. When you communicate with us (via email, phone, through our Platform, social media or otherwise) and when you use our Platform to communicate with others, we may record, monitor, or otherwise collect details about your communications (including call time, and call duration). Otherwise, to the extent you communicate with professionals and other users outside our Platform, those communications are not subject to this Privacy Policy.

Surveys and Contests. If you participate in our surveys, contests, or promotions, we will collect the information you provide to us.

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Social Media.

If you engage and interact with BPRO through a social media channel, we will collect your social media username and contents of the interaction.

Information from Others. We collect information that others make available to us, including information from other platforms, publicly available information, information from other users of our Platform, information from our partners, service providers, and corporate affiliates, and information from third-party sites.

Other Platforms. We may receive information about you from third-party platforms when you allow the third-party platform to share this information with us or allow BPRO to obtain this information from the third party. For example, you may sign-up for our Platform through Facebook, Google, or Apple; upload your contacts from your third-party email service provider; use our Platform (or third-party integration on our Platform) to manage your calendar on another platform or to manage and send communications (e.g., email or text messages).

Publicly Available Information.

If you are a service provider, we may collect information about you from publicly available sources and where permitted by applicable laws or with your permission, make it available as part of our Platform. For example, we may receive your name and contact information from industry associations and dealer networks in which you participate and display your affiliation with these organizations. We also may collect and display the details of any license you have using publicly available records.

Other Users and Customers. Other users may provide us your information in connection with using our Platform (e.g., to participate in referral programs, and to advertise through our Platform). In order to enhance the quality of our Platform, service providers on our Platform may provide us information about your engagement with them, including whether you have contacted them or responded to them, whether your goal has been completed, and whether you have utilized the resources provided to you. If you are a service provider, Platform users and visitors may provide us with feedback and public reviews about you.

Our Partners and Service Providers. We may receive information about you from our partners and service providers. For example, our payment processors may update your payment information, advertising partners may help us send communications to your address, and third parties may help us prevent fraud by verifying your contact information. 

Third-Party Sites. Certain third-party sites may embed a BPRO plug-in, widget, or content, including through BPRO-branded buttons, badges, and slideshows and BPRO co-branded content partnerships. Our plug-ins, widgets, embedded content, and pixels may collect information pursuant to our Cookie Policy. You may also choose to use our browser extensions, which collect the information described in this Privacy Policy like the rest of our Platform. BPRO will not pass any debit/credit card details to Third Parties. BPRO is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

Automatically Collected Information. Each time you access the Platform; information is sent to our server by your Internet browser or app and stored in our log files. We collect information about your use of our Platform, including your search activity, the pages you view, the date and time of your visit, and if you use our browser extensions, the content you interact with on third-party sites (for example, if you save an image from a third-party site to your BPRO account), and how you navigate and interact with a page or screen. We also collect information that your device provides to us in connection with your use of our Platform, such as your browser type, type of device, browser language, IP address, mobile carrier, unique device identifier, and requested and referring URLs.

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Cookie Policy

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To ensure our website and mobile application works correctly, we may at times place a small piece of data known as a cookie on your computer or mobile device. Cookies are small files or records that BPRO may place on your browser for collecting information about your activities on the Platform, preparing reports, assessing trends, and otherwise monitoring the way in which the Platform is being used (“Cookies”). The content of a cookie can be retrieved or read only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you use, and enable websites to store data such as your preferences or items in your shopping cart.

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Like many other websites or Internet service providers, BPRO may use Cookies, or other technologies, on this Platform to improve your user experience. Session Cookies are deleted after each visit, while persistent Cookies remain in place across multiple visits. Cookies allow websites to remember your settings such as language, font size on your computer or mobile device, or other browser preferences. This means that a user does not need to reset preferences for every visit. On the contrary, if cookies are not used, websites will treat you as a new visitor every time you load a web page. For example, if you are redirected to another web page from a website you are already logged in to and then return to the original website, it will not recognize you and you must log in again.

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The type of Cookies and other tracking technologies used on our Platform can be categorised as essential Cookies and non-essential Cookies. Essential Cookies are required for the functional operation of the Platform and are used to, but not limited to, identify you while using the Platform, remember settings you have applied on the Platform such as choice of language or region. Non-essential Cookies relate to visitor and website performance, targeting and advertising Cookies for personalisation of adverts as well as Third Party Cookies, as BPRO may display content from a third-party website or service, which may result in Cookies from third parties being stored on your hard drive or browser (“Third Party Cookies”). Please note BPRO does not control the storage and use of these cookies by third parties and you should refer to the privacy policies of the relevant third parties for more information.

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Our use of Cookies on the Platform is intended to enhance convenience for you, customize your visit to the Platform, and to assist BPRO to run an efficient operation. Cookies can be created automatically on the device you use to access the Platform but do not contain personal information and do not compromise your privacy or security. By accepting this Privacy Policy, you confirm your consent to BPRO’s use of Cookies, and other such technologies, for these purposes. If you have expressly contacted us, are browsing the Platform and/or expressed an interest in our services/application, you have consented and agreed to this information being collected and stored. If you do not consent, it is your responsibility to disable or restrict the placement of Cookies by configuring your browser settings which may affect your ability to use the Platform or to immediately refrain from using the Platform. Please note that turning off or deleting cookies will not prevent device identification and related data collection from occurring.

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Location Information

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We will receive your device's location if you enable this through your browser or mobile device. We may infer your general location from your IP address. You may also choose to provide us your location information by inputting this information in our Platform, including in your BPRO settings, or as a billing address.

 

2. USE OF INFORMATION

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Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. We use the personal information we collect to provide, support, and personalize our Platform and to communicate with you about our Platform (on and off our Platform) relating to marketing, compliance, reporting, fix bugs and bookies, market research, analysis and transactional services. Personal Information is only collected for specified, explicit and legitimate purposes only and is not further processed in a manner that is not compatible with these purposes. 

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The ways we do this include but is not limited to the following:

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  1. to provide and improve our Platform and its features and functionality, including but not limited to display content you post publicly, process, store, and deliver your communications; to provide customer service and support; to respond to your inquiries or requests; to back-up our systems; and to improve the security of our Platform;

  2. to evaluate use of our Platform for our business purposes and to provide and improve our services, including new and co-branded services and our Platform's functionality;

  3. to personalize your experience, such as tailoring the content and information made available to you and our support services;

  4. to display relevant advertising (on our Platform and third-party sites) for us and other businesses and to evaluate the success of such advertising;

  5. to provide feedback to service providers on our Platform;

  6. to communicate with you as described in our agreements with you (for example, the BPRO Terms and Conditions) or this Privacy Policy;

  7. to prevent fraud and to maintain a quality experience for our business purposes or legal reasons, including to filter for spam and communications that violate our agreements with you (for example, the BPRO Terms and Conditions);

  8. to enforce compliance with our agreements with you (for example, the BPRO Terms and Conditions) and applicable laws; to comply with our legal obligations; to prosecute or defend a lawsuit, arbitration, or similar legal proceeding; to respond to lawful requests by public authorities (including national security or law enforcement requirements);

  9. to perform research and analysis for our business purposes; and

  10. to award badges and similar designations and if you decide to participate, to administer surveys, contests, and promotions.

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If you provide us information about your contacts (for example, when you sign up for our Platform through Facebook or any other social media platform), in order to facilitate a more connected experience, we may inform your contacts who have accounts on our Platform that you also have joined our Platform and follow them on your behalf so that you may view their public activities on our Platform.

We may use your communications generally for quality assurance purposes and training and to improve our products and services. We may use your communications to understand and help manage the quality of requests received, and responses sent, by suppliers on our Platform and to provide them with feedback. We may use automated technology to review your communications and improve user experience. 

We may use your log-in information, cookie information, device information, IP addresses, and other information to identify you and log your use across devices, our Platform, and third-party sites. We may use this information to personalize your experience on our Platform.

For your convenience, we and our payment processors will store information about the payment method you use in connection with the Platform with your consent. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Any use of your information that is incompatible with these uses will be disclosed to you in advance so that you may opt out of, or agree to, such uses at your discretion. If you would like to opt out of any of the uses of your information mentioned in this Privacy Policy at any time, please contact us as described in the Contact Us section below or refrain from using the Platform immediately.

 

3. SHARING YOUR INFORMATION

Information about our customers is an important part of our business. The Platform may contain links to other websites as a convenience to you and other users of the Platform. We make no representations or warranties as to the content, privacy practices and other practices of any websites operated by a third party and BPRO does not assume responsibility for the content or practices of such websites. The use of third-party websites will be at your own risk and it is your sole responsibility to review the terms, privacy policies and other policies for said websites. 

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We share your Information only as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:

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  1. Other Businesses. To offer you our services, we may engage with businesses who are affiliates of us and/or non-affiliated service providers (e.g. marketing companies, payments processers to process online transactions, etc.). We may involve other businesses in your transactions, who may store your Information in a digital wallet to make your use of our Platform more efficient.

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You understand that it is important that such businesses have access to the relevant Information to perform their functions. We will take appropriate steps to ensure that these businesses do not use your Information for purposes other than to perform their functions for your use of the Platform. However, we cannot guarantee the use of your Information by third parties. We may also receive Information from these business (e.g. updated contact information), which we may use (e.g. to correct our records). By using our Platform, you hereby freely and specifically consent to the transfer, storage, use, and disclosure of your Information among businesses who are affiliates of us and/or non-affiliated service providers, wherever located. These businesses shall be contractually bound to respect the confidentiality of your Information in accordance with the applicable laws.

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  1. Marketing and Promotional Offers. We may also use your Information to provide you with information about goods and services which may be of interest to you and enhance your Platform experience, service messages, new features, enhancements, special offers and events of interest. We may contact you via various channels, including without limitation emails, push notifications, web notifications, post, in-app messages. You may opt out of receiving such communications by contacting us as described in the Contact Us section of this Privacy Policy, by modifying your settings on your BPRO account, and/or by unsubscribing from our email newsletter.

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We may permit third parties to use your Information. For example, we may provide advertisers Information to help them reach the kind of audience they want to target and to enable us to comply with our commitments to our advertisers (e.g. by displaying their advertisements to a target audience).

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Additionally, you may be asked to provide additional Information to participate in some of our market research activities, including competitions and promotions. For example, if you win a competition, you may be asked to provide further personal data to establish your eligibility and provide you with the prize. This Information may be collected by us or our co-sponsors or vendors for the promotion. BPRO is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

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  1. Business Transfers. In the event that we or substantially all of our assets are acquired by another entity, customer information will be one of the transferred assets and will be handled as per this Privacy Policy and applicable laws.

  2. Protection of Our Platform and Others. We release account and other Information when we believe such a release is appropriate to comply with the law and law enforcement investigations and to protect the rights, property or safety of our users or others. This includes exchanging information with other companies and organisations for various reasons, such as fraud protection and credit risk reduction. Note that our Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data or other information to these websites.

  3. Data processing. BPRO may share your data with third parties it works with for the purpose of inter alia data processors, any data processing activities undertaken by such providers shall not require your consent, service providers for hosting services, service provider for programming services and service provider for hotline services and any other third party recipients include service providers and other companies within our corporate group. Furthermore, data may be transmitted to other recipients in the event that we are obliged to do so due to legal provisions or enforceable administrative or court orders.

  4. Information that we create. BPRO may create user Information about you, such as records of your interactions with us and details of our business-related activities including but not limited to phone calls, emails, minutes and all business activity provided for on the Platform.

 

4. COMMUNICATIONS

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An essential part of our services that you sign up for when you create an account on our Platform is to receive communications from BPRO through email and our Platform. If you use our mobile app, these communications also include push notifications. We communicate with you about your account, privacy, and updates on the Platform (including new content being uploaded, any news relating to the Platform, etc). We also ask for your feedback about your experience in connection with our Platform or your experience with the service providers on the Platform such as the coaches and nutritionists. In accordance with applicable law, we may send you marketing communications (e.g., with tips, offers, and similar services) from BPRO. These communications may feature us, our Platform, co-branded products and services, our service providers on our Platform.

If you provide us your phone number, we may call and otherwise contact you to help you with using the Platform (e.g., to discuss your training, nutritional diet, progress or to assist with your profile). If you are a service provider, we may use your contact information (whether publicly available or provided to BPRO) to call and otherwise contact you about our Platform, including to market and sell your services or those available on our Platform.

You may change your communication preferences at any time through your BPRO settings if you have a BPRO account and you may also opt-out of similar types of marketing emails from us directly through the email. Your communication preferences on BPRO are independent and generally will not affect or change the communications you receive through the other portions of the Platform. Please be aware that you cannot opt-out of receiving account- and privacy-related messages from us. If you wish to stop receiving push notifications from us, you can turn off push notifications for the mobile application in the settings of your mobile device.

BPRO will not be responsible or held liable for any incorrect or inaccurate information provided by you on the Platform. It is your responsibility to review and provide correct and accurate information on the Platform.

 

5. YOUR CHOICES AND RIGHTS

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We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond to your request securely and efficiently.

Even where not legally required, we will use reasonable efforts to complete requests to access or delete your personal information. You may request to receive a copy of your BPRO information through your BPRO settings. You may access your personal information by contacting us as provided in the Contact Us section. To request permanent deletion of your personal information, please contact us as described in the Contact Us section.

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To edit your personal information, you can manage your profile on our Platform, as well as your BPRO settings. You may also contact us about correcting or updating your personal information (including your marketing preferences) using the methods provided in the Contact Us section. We will consider your request in accordance with applicable laws.

 

6. ACCOUNT TERMINATION AND DATA RETENTION

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Unless you are a professional or service provider on BPRO, you can deactivate your BPRO account at any time by going to your BPRO settings. To deactivate your account as a service provider on BPRO, please contact us as described in the Contact Us section of this Privacy Policy. Your BPRO profile will no longer be accessible on the Platform but in accordance with applicable laws and the BPRO Terms and Conditions, your photos, reviews, and other content may still be available through our Platform. In order to request permanent deletion of the personal information associated with your account, please contact us as described in the Contact Us section.

We will keep your personal information only for as long as necessary to fulfil the purposes for which we are processing your personal information unless the law permits or requires us to retain your personal information for a longer period. 

 

7. AGE OF CONSENT

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Our Platform is intended for youth audiences and may be directed to individuals under 18 years of age. If you are below 18 years of age, you may use the Platform only with the consent and supervision of a parent or legal guardian who agrees to be bound by the Terms and Conditions and this Privacy Policy and responsible for ensuring such use to be permitted under UAE Law and any other applicable law. We do not knowingly collect personal information from individuals under 18 years of age that have not received consent from a parent or legal guardian. In the event that we learn that we have collected personal information from an individual under the age of 18, we will take appropriate steps to delete such information. If you become aware or believe that an individual under the age of 18 has provided us with personal information, please contact us as provided in the Contact Us section. By using this site, you consent, agree and represent that you are 18 years of age or have reached the age of majority in the jurisdiction in which you reside or have obtained a parent or legal guardian’s consent to use the Platform. 

 

8. DATA SECURITY

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We use reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information. BPRO takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, BPRO cannot guarantee the security of any information that is disclosed online. 

You are responsible for maintaining the confidentiality of your Account username and password and for preventing unauthorised access by third parties to your profile. You agree to accept responsibility for all activities that occur under your Account, including but not limited to submitting content on the Platform such as images, descriptions, reviews, personal information etc. Please take all necessary steps to ensure that the username and password are kept confidential and secure. Please inform BPRO immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be used in an unauthorised manner. BPRO will never request your Account username or password through electronic messages. BPRO will not be liable for any loss or damage which may arise as a result of any failure by you in protecting your password or Account.

 

9. UPDATES TO THIS PRIVACY POLICY

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This Privacy Policy, the Terms & Conditions and other website policies may be changed or updated occasionally without notice, as per the updated and effective laws, requirements and regulations at any given time. The most current version of our Privacy Policy will govern our use of information about you. You are encouraged to frequently review these sections to be updated about the changes on the application. Modifications will be effective on the day they are posted. Your continued use of the Platform shall constitute your express consent and agreement to be bound by the Privacy Policy, Terms & Conditions and other policies. If you disagree with this Privacy Policy, you must immediately refrain from using the Platform.

 

10. NO WARRANTY

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You understand that BPRO does not provide any warranty, guarantee or representation of any kind concerning our ability to control, collect, correct, access, process, use, store, protect or transfer any personal information or concerning the existence or effectiveness of any security measures undertaken by us. You agree that BPRO will not be liable for any claims, losses, or damages of any kind whatsoever which may result from the access, disclosure, use or modification by any party not authorised or authorised by us, or the introduction of viruses, worms, or other harmful elements into the system and their possible effects on your personal information.

 

11. LIMITATION OF LIABILITY

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In no event will BPRO, its affiliates, partners, and their respective employees, officers, directors or insurers be liable to you or to any other person for any costs, damages (including any special, incidental, exemplary, indirect or consequential damages), or liability of any nature, arising or resulting from the collection, use, transfer, processing or storage of personal information obtained by us and resulting from your access to and use of the Platform or collected via the other channels.

 

10. CONTACT US

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BPRO is responsible for the use of your personal information. If you have any questions or comments about this Privacy Policy (including about the manner in which we or our service providers treat your personal information), you may contact us through one of the following:

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Email Address: contact@bpro.app

Version Espagnol

Last updated: 07/09/2023

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OVERVIEW

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BPRO is strongly committed to providing the highest level of protection regarding the processing of customer’s Personal Data under the legal jurisdiction of the United Arab Emirates (“UAE”) Law. BPRO respects the privacy of all persons using our websites and mobile applications (the “Platform") and the protection of any personally identifiable information which we may collect on our Websites/Apps and/or use as part of our data collection process and/ or which you may choose to share with us on our Platform or via telephone, email or otherwise (“Personal Data” or “Information”). Such Information will be collected and/or used in accordance with the terms and conditions of this Privacy Policy.

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If you do not accept and agree with our privacy policy, then we request that you do not access the Platform any further. If you proceed to access the Platform and provide any information without acknowledging this policy, you would do so at your own risk and liability. Non-acceptance of this privacy policy shall limit your access of the Platform and any of the services offered by BPRO. BPRO retains the right to change the terms of this privacy policy at any point in time even after your acceptance of the same, to which you provide your consent and affirm that your approval is not required for such modification. 

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This Privacy Policy describes what personal information we collect, how we use this information, how this information may be shared, and what choices and rights you have with respect to this information. Access and use of our Platform is subject to this Privacy Policy, the Terms and Conditions, and any other BPRO policies. By providing us with your information you expressly consent to us processing your personal information in accordance with the terms of the Privacy Policy.

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The terms “we,” “us,” “our” or “BPRO” refer to B PRO DMCC. By “you,” we are referring to visitors and users of any part of our Platform.

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If you have any questions regarding this Privacy Policy, or the protection of your personal data, and/or the Privacy Policy as a whole, please contact us at the following: contact@bpro.app

 

1. COLLECTION OF INFORMATION

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We collect personal information and information associated with your device that you provide us, or from third parties with your consent, and automatically when you use our Platform. We collect the Information through online forms and/or using cookies and similar technologies according to our Cookie Policy set out below, through your access of the Platform or your entry of data on the website or application of BPRO at any point in time during the navigation of the Platform. We may also collect general, aggregated, demographic and non-personal Information as well as any other Information we consider necessary to enhance your experience on the Platform.

Any information that has been voluntarily disclosed by you to an Employee within the context of a professional scenario shall be taken as explicit consent to process such information.

 

BPRO provides experiences on social media platforms that enable online sharing and collaboration among users who have registered to use them. We may collect information you provide by interacting with us via social media, such as photographs, opinions, or social media account ID. Any content you post, such as pictures, information, opinions, or any personal information that you make available to other participants on these social platforms is also subject to the terms of use and privacy policies of those platforms. Please refer to them to better understand your rights and obligations with regard to such content.

 

What Data do we collect?

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We collect and hold information that is relevant to the context of our business transactions with users. We collect Personal Data which is provided by you, however we may process such information from different sources such as your bank, third parties, publicly available information. 

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The Personal Data that BPRO processes includes your account and profile information, content you submit or post to our Platform, your purchase information, your communications, and information you provide to us as part of surveys and contests in addition but not limited to the below:

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Account and Profile Information. When you create an account on our Platform, we collect information you provide us by filling in forms at the time of registration and thereafter, such as your name, email address, interests, health & fitness details, gender, age, mailing address, nationality, identification documentation, country, phone number, user name and password, profile information and information provided in responses to questions, surveys and questionnaires generated or sent through the Platform. Additional information may be collected at a later stage or point of your use of the Platform. If you are a service provider, you must also provide us information related to your business, including but not limited to a business description, relevant experience and areas served, qualifications in the form of university diplomas, resume, profile. The details requested as part of the account creation process may differ from time to time. 

Content You Submit. We collect information and content that you submit, post to, or create in our Platform, including your photos, videos, comments, reviews, searches, and as a professional, other types of content provided for in our BPRO management tools.

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Purchases. If you purchase a subscription within our Platform, we collect certain information in order to complete your purchases, such as your phone number, and address. Additionally, we collect data deriving from your usage of our Platform (including electronic communications), payment transaction data, bank account details, language setting of your device, consent to and recognition of the terms of use and acknowledgement of the Privacy Policy, status of the user account, default app tracking setting (depending on the country selection).

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Communications. When you communicate with us (via email, phone, through our Platform, social media or otherwise) and when you use our Platform to communicate with others, we may record, monitor, or otherwise collect details about your communications (including call time, and call duration). Otherwise, to the extent you communicate with professionals and other users outside our Platform, those communications are not subject to this Privacy Policy.

Surveys and Contests. If you participate in our surveys, contests, or promotions, we will collect the information you provide to us.

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Social Media.

If you engage and interact with BPRO through a social media channel, we will collect your social media username and contents of the interaction.

Information from Others. We collect information that others make available to us, including information from other platforms, publicly available information, information from other users of our Platform, information from our partners, service providers, and corporate affiliates, and information from third-party sites.

Other Platforms. We may receive information about you from third-party platforms when you allow the third-party platform to share this information with us or allow BPRO to obtain this information from the third party. For example, you may sign-up for our Platform through Facebook, Google, or Apple; upload your contacts from your third-party email service provider; use our Platform (or third-party integration on our Platform) to manage your calendar on another platform or to manage and send communications (e.g., email or text messages).

Publicly Available Information.

If you are a service provider, we may collect information about you from publicly available sources and where permitted by applicable laws or with your permission, make it available as part of our Platform. For example, we may receive your name and contact information from industry associations and dealer networks in which you participate and display your affiliation with these organizations. We also may collect and display the details of any license you have using publicly available records.

Other Users and Customers. Other users may provide us your information in connection with using our Platform (e.g., to participate in referral programs, and to advertise through our Platform). In order to enhance the quality of our Platform, service providers on our Platform may provide us information about your engagement with them, including whether you have contacted them or responded to them, whether your goal has been completed, and whether you have utilized the resources provided to you. If you are a service provider, Platform users and visitors may provide us with feedback and public reviews about you.

Our Partners and Service Providers. We may receive information about you from our partners and service providers. For example, our payment processors may update your payment information, advertising partners may help us send communications to your address, and third parties may help us prevent fraud by verifying your contact information. 

Third-Party Sites. Certain third-party sites may embed a BPRO plug-in, widget, or content, including through BPRO-branded buttons, badges, and slideshows and BPRO co-branded content partnerships. Our plug-ins, widgets, embedded content, and pixels may collect information pursuant to our Cookie Policy. You may also choose to use our browser extensions, which collect the information described in this Privacy Policy like the rest of our Platform. BPRO will not pass any debit/credit card details to Third Parties. BPRO is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

Automatically Collected Information. Each time you access the Platform; information is sent to our server by your Internet browser or app and stored in our log files. We collect information about your use of our Platform, including your search activity, the pages you view, the date and time of your visit, and if you use our browser extensions, the content you interact with on third-party sites (for example, if you save an image from a third-party site to your BPRO account), and how you navigate and interact with a page or screen. We also collect information that your device provides to us in connection with your use of our Platform, such as your browser type, type of device, browser language, IP address, mobile carrier, unique device identifier, and requested and referring URLs.

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Cookie Policy

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To ensure our website and mobile application works correctly, we may at times place a small piece of data known as a cookie on your computer or mobile device. Cookies are small files or records that BPRO may place on your browser for collecting information about your activities on the Platform, preparing reports, assessing trends, and otherwise monitoring the way in which the Platform is being used (“Cookies”). The content of a cookie can be retrieved or read only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you use, and enable websites to store data such as your preferences or items in your shopping cart.

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Like many other websites or Internet service providers, BPRO may use Cookies, or other technologies, on this Platform to improve your user experience. Session Cookies are deleted after each visit, while persistent Cookies remain in place across multiple visits. Cookies allow websites to remember your settings such as language, font size on your computer or mobile device, or other browser preferences. This means that a user does not need to reset preferences for every visit. On the contrary, if cookies are not used, websites will treat you as a new visitor every time you load a web page. For example, if you are redirected to another web page from a website you are already logged in to and then return to the original website, it will not recognize you and you must log in again.

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The type of Cookies and other tracking technologies used on our Platform can be categorised as essential Cookies and non-essential Cookies. Essential Cookies are required for the functional operation of the Platform and are used to, but not limited to, identify you while using the Platform, remember settings you have applied on the Platform such as choice of language or region. Non-essential Cookies relate to visitor and website performance, targeting and advertising Cookies for personalisation of adverts as well as Third Party Cookies, as BPRO may display content from a third-party website or service, which may result in Cookies from third parties being stored on your hard drive or browser (“Third Party Cookies”). Please note BPRO does not control the storage and use of these cookies by third parties and you should refer to the privacy policies of the relevant third parties for more information.

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Our use of Cookies on the Platform is intended to enhance convenience for you, customize your visit to the Platform, and to assist BPRO to run an efficient operation. Cookies can be created automatically on the device you use to access the Platform but do not contain personal information and do not compromise your privacy or security. By accepting this Privacy Policy, you confirm your consent to BPRO’s use of Cookies, and other such technologies, for these purposes. If you have expressly contacted us, are browsing the Platform and/or expressed an interest in our services/application, you have consented and agreed to this information being collected and stored. If you do not consent, it is your responsibility to disable or restrict the placement of Cookies by configuring your browser settings which may affect your ability to use the Platform or to immediately refrain from using the Platform. Please note that turning off or deleting cookies will not prevent device identification and related data collection from occurring.

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Location Information

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We will receive your device's location if you enable this through your browser or mobile device. We may infer your general location from your IP address. You may also choose to provide us your location information by inputting this information in our Platform, including in your BPRO settings, or as a billing address.

 

2. USE OF INFORMATION

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Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. We use the personal information we collect to provide, support, and personalize our Platform and to communicate with you about our Platform (on and off our Platform) relating to marketing, compliance, reporting, fix bugs and bookies, market research, analysis and transactional services. Personal Information is only collected for specified, explicit and legitimate purposes only and is not further processed in a manner that is not compatible with these purposes. 

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The ways we do this include but is not limited to the following:

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  1. to provide and improve our Platform and its features and functionality, including but not limited to display content you post publicly, process, store, and deliver your communications; to provide customer service and support; to respond to your inquiries or requests; to back-up our systems; and to improve the security of our Platform;

  2. to evaluate use of our Platform for our business purposes and to provide and improve our services, including new and co-branded services and our Platform's functionality;

  3. to personalize your experience, such as tailoring the content and information made available to you and our support services;

  4. to display relevant advertising (on our Platform and third-party sites) for us and other businesses and to evaluate the success of such advertising;

  5. to provide feedback to service providers on our Platform;

  6. to communicate with you as described in our agreements with you (for example, the BPRO Terms and Conditions) or this Privacy Policy;

  7. to prevent fraud and to maintain a quality experience for our business purposes or legal reasons, including to filter for spam and communications that violate our agreements with you (for example, the BPRO Terms and Conditions);

  8. to enforce compliance with our agreements with you (for example, the BPRO Terms and Conditions) and applicable laws; to comply with our legal obligations; to prosecute or defend a lawsuit, arbitration, or similar legal proceeding; to respond to lawful requests by public authorities (including national security or law enforcement requirements);

  9. to perform research and analysis for our business purposes; and

  10. to award badges and similar designations and if you decide to participate, to administer surveys, contests, and promotions.

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If you provide us information about your contacts (for example, when you sign up for our Platform through Facebook or any other social media platform), in order to facilitate a more connected experience, we may inform your contacts who have accounts on our Platform that you also have joined our Platform and follow them on your behalf so that you may view their public activities on our Platform.

We may use your communications generally for quality assurance purposes and training and to improve our products and services. We may use your communications to understand and help manage the quality of requests received, and responses sent, by suppliers on our Platform and to provide them with feedback. We may use automated technology to review your communications and improve user experience. 

We may use your log-in information, cookie information, device information, IP addresses, and other information to identify you and log your use across devices, our Platform, and third-party sites. We may use this information to personalize your experience on our Platform.

For your convenience, we and our payment processors will store information about the payment method you use in connection with the Platform with your consent. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Any use of your information that is incompatible with these uses will be disclosed to you in advance so that you may opt out of, or agree to, such uses at your discretion. If you would like to opt out of any of the uses of your information mentioned in this Privacy Policy at any time, please contact us as described in the Contact Us section below or refrain from using the Platform immediately.

 

3. SHARING YOUR INFORMATION

Information about our customers is an important part of our business. The Platform may contain links to other websites as a convenience to you and other users of the Platform. We make no representations or warranties as to the content, privacy practices and other practices of any websites operated by a third party and BPRO does not assume responsibility for the content or practices of such websites. The use of third-party websites will be at your own risk and it is your sole responsibility to review the terms, privacy policies and other policies for said websites. 

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We share your Information only as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:

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  1. Other Businesses. To offer you our services, we may engage with businesses who are affiliates of us and/or non-affiliated service providers (e.g. marketing companies, payments processers to process online transactions, etc.). We may involve other businesses in your transactions, who may store your Information in a digital wallet to make your use of our Platform more efficient.

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You understand that it is important that such businesses have access to the relevant Information to perform their functions. We will take appropriate steps to ensure that these businesses do not use your Information for purposes other than to perform their functions for your use of the Platform. However, we cannot guarantee the use of your Information by third parties. We may also receive Information from these business (e.g. updated contact information), which we may use (e.g. to correct our records). By using our Platform, you hereby freely and specifically consent to the transfer, storage, use, and disclosure of your Information among businesses who are affiliates of us and/or non-affiliated service providers, wherever located. These businesses shall be contractually bound to respect the confidentiality of your Information in accordance with the applicable laws.

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  1. Marketing and Promotional Offers. We may also use your Information to provide you with information about goods and services which may be of interest to you and enhance your Platform experience, service messages, new features, enhancements, special offers and events of interest. We may contact you via various channels, including without limitation emails, push notifications, web notifications, post, in-app messages. You may opt out of receiving such communications by contacting us as described in the Contact Us section of this Privacy Policy, by modifying your settings on your BPRO account, and/or by unsubscribing from our email newsletter.

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We may permit third parties to use your Information. For example, we may provide advertisers Information to help them reach the kind of audience they want to target and to enable us to comply with our commitments to our advertisers (e.g. by displaying their advertisements to a target audience).

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Additionally, you may be asked to provide additional Information to participate in some of our market research activities, including competitions and promotions. For example, if you win a competition, you may be asked to provide further personal data to establish your eligibility and provide you with the prize. This Information may be collected by us or our co-sponsors or vendors for the promotion. BPRO is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

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  1. Business Transfers. In the event that we or substantially all of our assets are acquired by another entity, customer information will be one of the transferred assets and will be handled as per this Privacy Policy and applicable laws.

  2. Protection of Our Platform and Others. We release account and other Information when we believe such a release is appropriate to comply with the law and law enforcement investigations and to protect the rights, property or safety of our users or others. This includes exchanging information with other companies and organisations for various reasons, such as fraud protection and credit risk reduction. Note that our Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data or other information to these websites.

  3. Data processing. BPRO may share your data with third parties it works with for the purpose of inter alia data processors, any data processing activities undertaken by such providers shall not require your consent, service providers for hosting services, service provider for programming services and service provider for hotline services and any other third party recipients include service providers and other companies within our corporate group. Furthermore, data may be transmitted to other recipients in the event that we are obliged to do so due to legal provisions or enforceable administrative or court orders.

  4. Information that we create. BPRO may create user Information about you, such as records of your interactions with us and details of our business-related activities including but not limited to phone calls, emails, minutes and all business activity provided for on the Platform.

 

4. COMMUNICATIONS

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An essential part of our services that you sign up for when you create an account on our Platform is to receive communications from BPRO through email and our Platform. If you use our mobile app, these communications also include push notifications. We communicate with you about your account, privacy, and updates on the Platform (including new content being uploaded, any news relating to the Platform, etc). We also ask for your feedback about your experience in connection with our Platform or your experience with the service providers on the Platform such as the coaches and nutritionists. In accordance with applicable law, we may send you marketing communications (e.g., with tips, offers, and similar services) from BPRO. These communications may feature us, our Platform, co-branded products and services, our service providers on our Platform.

If you provide us your phone number, we may call and otherwise contact you to help you with using the Platform (e.g., to discuss your training, nutritional diet, progress or to assist with your profile). If you are a service provider, we may use your contact information (whether publicly available or provided to BPRO) to call and otherwise contact you about our Platform, including to market and sell your services or those available on our Platform.

You may change your communication preferences at any time through your BPRO settings if you have a BPRO account and you may also opt-out of similar types of marketing emails from us directly through the email. Your communication preferences on BPRO are independent and generally will not affect or change the communications you receive through the other portions of the Platform. Please be aware that you cannot opt-out of receiving account- and privacy-related messages from us. If you wish to stop receiving push notifications from us, you can turn off push notifications for the mobile application in the settings of your mobile device.

BPRO will not be responsible or held liable for any incorrect or inaccurate information provided by you on the Platform. It is your responsibility to review and provide correct and accurate information on the Platform.

 

5. YOUR CHOICES AND RIGHTS

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We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond to your request securely and efficiently.

Even where not legally required, we will use reasonable efforts to complete requests to access or delete your personal information. You may request to receive a copy of your BPRO information through your BPRO settings. You may access your personal information by contacting us as provided in the Contact Us section. To request permanent deletion of your personal information, please contact us as described in the Contact Us section.

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To edit your personal information, you can manage your profile on our Platform, as well as your BPRO settings. You may also contact us about correcting or updating your personal information (including your marketing preferences) using the methods provided in the Contact Us section. We will consider your request in accordance with applicable laws.

 

6. ACCOUNT TERMINATION AND DATA RETENTION

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Unless you are a professional or service provider on BPRO, you can deactivate your BPRO account at any time by going to your BPRO settings. To deactivate your account as a service provider on BPRO, please contact us as described in the Contact Us section of this Privacy Policy. Your BPRO profile will no longer be accessible on the Platform but in accordance with applicable laws and the BPRO Terms and Conditions, your photos, reviews, and other content may still be available through our Platform. In order to request permanent deletion of the personal information associated with your account, please contact us as described in the Contact Us section.

We will keep your personal information only for as long as necessary to fulfil the purposes for which we are processing your personal information unless the law permits or requires us to retain your personal information for a longer period. 

 

7. AGE OF CONSENT

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Our Platform is intended for youth audiences and may be directed to individuals under 18 years of age. If you are below 18 years of age, you may use the Platform only with the consent and supervision of a parent or legal guardian who agrees to be bound by the Terms and Conditions and this Privacy Policy and responsible for ensuring such use to be permitted under UAE Law and any other applicable law. We do not knowingly collect personal information from individuals under 18 years of age that have not received consent from a parent or legal guardian. In the event that we learn that we have collected personal information from an individual under the age of 18, we will take appropriate steps to delete such information. If you become aware or believe that an individual under the age of 18 has provided us with personal information, please contact us as provided in the Contact Us section. By using this site, you consent, agree and represent that you are 18 years of age or have reached the age of majority in the jurisdiction in which you reside or have obtained a parent or legal guardian’s consent to use the Platform. 

 

8. DATA SECURITY

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We use reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information. BPRO takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, BPRO cannot guarantee the security of any information that is disclosed online. 

You are responsible for maintaining the confidentiality of your Account username and password and for preventing unauthorised access by third parties to your profile. You agree to accept responsibility for all activities that occur under your Account, including but not limited to submitting content on the Platform such as images, descriptions, reviews, personal information etc. Please take all necessary steps to ensure that the username and password are kept confidential and secure. Please inform BPRO immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be used in an unauthorised manner. BPRO will never request your Account username or password through electronic messages. BPRO will not be liable for any loss or damage which may arise as a result of any failure by you in protecting your password or Account.

 

9. UPDATES TO THIS PRIVACY POLICY

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This Privacy Policy, the Terms & Conditions and other website policies may be changed or updated occasionally without notice, as per the updated and effective laws, requirements and regulations at any given time. The most current version of our Privacy Policy will govern our use of information about you. You are encouraged to frequently review these sections to be updated about the changes on the application. Modifications will be effective on the day they are posted. Your continued use of the Platform shall constitute your express consent and agreement to be bound by the Privacy Policy, Terms & Conditions and other policies. If you disagree with this Privacy Policy, you must immediately refrain from using the Platform.

 

10. NO WARRANTY

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You understand that BPRO does not provide any warranty, guarantee or representation of any kind concerning our ability to control, collect, correct, access, process, use, store, protect or transfer any personal information or concerning the existence or effectiveness of any security measures undertaken by us. You agree that BPRO will not be liable for any claims, losses, or damages of any kind whatsoever which may result from the access, disclosure, use or modification by any party not authorised or authorised by us, or the introduction of viruses, worms, or other harmful elements into the system and their possible effects on your personal information.

 

11. LIMITATION OF LIABILITY

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In no event will BPRO, its affiliates, partners, and their respective employees, officers, directors or insurers be liable to you or to any other person for any costs, damages (including any special, incidental, exemplary, indirect or consequential damages), or liability of any nature, arising or resulting from the collection, use, transfer, processing or storage of personal information obtained by us and resulting from your access to and use of the Platform or collected via the other channels.

 

10. CONTACT US

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BPRO is responsible for the use of your personal information. If you have any questions or comments about this Privacy Policy (including about the manner in which we or our service providers treat your personal information), you may contact us through one of the following:

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Email Address: contact@bpro.app

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